1. Scope of Services

X7 Growth AI agrees to provide the following Managed AI Services (the "Services") as specified in the selected service tier:

2. Infrastructure & Operations

X7 Growth AI will deploy and operate all digital systems under the Client's own domain and brand identity. The Service Provider maintains full technical operational responsibility including:

• Enterprise-grade server infrastructure with 99.9% uptime SLA
• SSL certificates, CDN, automated daily backups and disaster recovery
• Security monitoring, updates and patch management
• All AI agent configuration, training and optimisation

3. Commercial Terms

Payment is due within 7 days of invoice date. Monthly retainer invoices are issued on the 1st of each month. Late payments incur a 2% monthly fee after a 14-day grace period.

4. Term & Termination

4.1 This Agreement commences on the Start Date and continues on a monthly rolling basis unless a fixed term is specified above.

4.2 Either party may terminate this Agreement with 30 days written notice via email. The Client remains liable for fees accrued up to the effective termination date.

4.3 X7 Growth AI may suspend Services immediately upon non-payment exceeding 30 days or breach of these terms.

5. Performance Guarantee

5.1 X7 Growth AI guarantees measurable, documented results within the first 30 days of service activation. If no measurable improvement is demonstrated, the Client may request a full refund of the first month's retainer.

5.2 Monthly performance reports will be delivered by the 5th business day of each month, detailing KPIs, AI agent activity and growth metrics.

6. Confidentiality & Data

Both parties agree to maintain strict confidentiality of all business information, customer data and operational strategies shared in the course of this Agreement. X7 Growth AI will not share, sell or use Client data for any purpose other than delivering the Services described herein.

X7 Growth AI complies with Bahrain's Personal Data Protection Law (PDPL) and applicable GCC data governance standards.

7. Intellectual Property

7.1 All AI systems, workflows and automations developed specifically for the Client under this Agreement become the Client's intellectual property upon full payment.

7.2 X7 Growth AI retains ownership of underlying methodologies, frameworks and proprietary tools used to deliver the Services.

8. Governing Law & Disputes

This Agreement is governed by the laws of the Kingdom of Bahrain. Any disputes arising from this Agreement shall first be subject to good-faith mediation. If unresolved within 30 days, disputes shall be referred to the courts of the Kingdom of Bahrain.

9. Signatures

By signing below, both parties agree to the terms of this Managed AI Services Agreement.